The convenience of texting is something we have quickly gotten used to.
The etiquette guidelines for communicating via text are mostly situational, but there are some steadfast, common sense rules for when not to do it:
For some folks, being told they shouldn't send a text in certain situations leaves them wondering how they should communicate. To them I say, "Use your voice." And if ever a text message goes awry, find a way to speak in person or by phone.
The tried and true methods of face-to-face and phone communications are still valid today, though sometimes brushed aside. Each of us is "busy," but this is no excuse for not recognizing when a voice might communicate better than a typed message.
How do you handle yourself in situations when a phone call would be more appropriate? Satisfying a customer or client is always a top priority in business, but to hold up your end of it may require asking for a phone conversation.
If a customer insists on texting only, you may feel faced with a dilemma: give in to only texts and feel demeaned, or insist on a phone call and become a nuisance.
When a phone call feels necessary to you, it is important to insist. Miscommunications in the business world can cost you a sale, or worse, a client.
When you must text while doing business, remember to:
With friends, or in a dating relationship, you will be texting at some point, and often every day. You want to be mindful of manners, but determining the boundaries of any relationship requires in-person communication and that can’t always be face to face. Phones are necessary.
When romance - or the possibility of it - is involved, beware if the apple of your eye only wants to text. Unfortunately, this is a sign that he or she is not interested in you.
When you text, keep these guidelines in mind for a smooth relationship:
Generally, in professional and personal life it’s helpful to remember that texting doesn’t let you hear a person’s voice and its tone. Text messaging can leave a lot of room for unintended communications and over and under interpretation.
Clear and appropriate communication is always the goal when text messaging.