When making a complaint in a straightforward manner and within a kind tone, it’s easier for all parties involved to learn something could be better or needs to be corrected. Expressing ourselves etiquette-fully when we need to make a complaint is vital.
No one likes a complainer. When you lodge a complaint, you put yourself on the line to be judged by anyone within hearing distance. Immediate consideration will be given to the legitimacy of your complaint, the manner in which it is delivered, and your reaction to any response you receive.
Any of these scenarios could constitute a legitimate complaint.
However there are those who either won't let things go or seem to enjoy creating drama. These are the chronic complainers; folks who seem to drain every ounce of positivity from even the most joyous occasions.
People who are judged to be a habitual complainer have few listeners and will find that they typically don’t get the service they do deserve. These are the folks few people enjoy spending time with because they never know if they might do or say something that will be an annoyance. Chronic complainers create chronic stress.
Because we humans are perfectly imperfect, we will create situations that others will complain about. Whether it’s having a dog that barks incessantly and disturbs our neighbors, or repeatedly borrowing our coworker’s stapler and forgetting to return it, we will eventually do or say something that gives other people something to grumble about.
The trick is not only know when, but how to make a complaint. The proper way is to:
When you give thought to the reason you intend to complain and what you expect the result of your action to be, you will be in a better frame of mind to remain civil while standing up for yourself.
But if you notice your complaint being brushed off, the person you are speaking with becomes very defensive, or the grievance is redirected back to you, it may be best to step away and re-examine your approach – and maybe your reason for complaining.
If you decide you are on the right side of the situation, you might consider explaining your dissatisfaction to a manager or owner if you are dealing with a business. If your objection is with an individual or a friend, you can try a different approach to see if you can rectify the situation.
Have you caught yourself complaining in these situations?
It might be time to assess other reasons for your negativity and to make changes in your relationships or habits.
When you find yourself about to complain either silently or aloud whether it’s the weather or surroundings, ask yourself, “Am I a victim here?” “Is there something I can do to positively change this?” If not, leave the situation gracefully.
You might also try flipping the switch in your mind and think of something positive to say. Look for something to be grateful for. An attitude of gratitude is always positive. Wear a smile. No, not a smirk, a true smile. The kind that lights up your eyes. It’s very difficult to say negative words when your smiling!